Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.Salary by State
| State Name | Employment | Annual Salary | Hourly Salary | |
|---|---|---|---|---|
| Alabama | 6,620 | $49,890 | $23.99 | |
| Alaska | 760 | $61,350 | $29.49 | |
| Arizona | 19,990 | $55,190 | $26.54 | |
| Arkansas | 3,330 | $45,540 | $21.89 | |
| California | 66,080 | $71,790 | $34.51 | |
| Colorado | 15,660 | $65,270 | $31.38 | |
| Connecticut | 8,590 | $63,050 | $30.31 | |
| Delaware | 1,620 | $60,420 | $29.05 | |
| District of Columbia | 3,900 | $73,930 | $35.54 | |
| Florida | 41,780 | $51,900 | $24.95 | |
| Georgia | 20,990 | $57,570 | $27.68 | |
| Hawaii | 2,040 | $61,980 | $29.80 | |
| Idaho | 4,010 | $51,350 | $24.69 | |
| Illinois | 22,910 | $54,330 | $26.12 | |
| Indiana | 12,030 | $50,120 | $24.10 | |
| Iowa | 5,340 | $55,170 | $26.52 | |
| Kansas | 6,250 | $50,140 | $24.11 | |
| Kentucky | 6,520 | $49,900 | $23.99 | |
| Louisiana | 3,270 | $50,120 | $24.10 | |
| Maine | 2,250 | $52,110 | $25.05 | |
| Maryland | 9,770 | $57,580 | $27.68 | |
| Massachusetts | 16,640 | $71,080 | $34.17 | |
| Michigan | 21,530 | $51,680 | $24.85 | |
| Minnesota | 11,770 | $57,950 | $27.86 | |
| Mississippi | 2,460 | $47,090 | $22.64 | |
| Missouri | 16,270 | $55,270 | $26.57 | |
| Montana | 1,860 | $47,190 | $22.69 | |
| Nebraska | 3,940 | $52,190 | $25.09 | |
| Nevada | 6,040 | $49,930 | $24.01 | |
| New Hampshire | 3,150 | $58,760 | $28.25 | |
| New Jersey | 15,780 | $63,060 | $30.32 | |
| New Mexico | 3,260 | $47,670 | $22.92 | |
| New York | 37,830 | $64,630 | $31.07 | |
| North Carolina | 23,630 | $54,260 | $26.09 | |
| North Dakota | 1,660 | $54,180 | $26.05 | |
| Ohio | 27,180 | $51,380 | $24.70 | |
| Oklahoma | 6,550 | $50,120 | $24.10 | |
| Oregon | 8,720 | $58,720 | $28.23 | |
| Pennsylvania | 27,130 | $57,440 | $27.61 | |
| South Carolina | 8,490 | $51,080 | $24.56 | |
| South Dakota | 1,090 | $42,460 | $20.41 | |
| Tennessee | 7,270 | $48,410 | $23.27 | |
| Texas | 68,740 | $52,530 | $25.26 | |
| Utah | 11,760 | $56,800 | $27.31 | |
| Vermont | 1,740 | $58,100 | $27.93 | |
| Virginia | 21,610 | $58,980 | $28.35 | |
| Washington | 17,840 | $64,010 | $30.77 | |
| West Virginia | 2,480 | $45,440 | $21.85 | |
| Wisconsin | 11,560 | $55,320 | $26.59 | |
| Wyoming | 670 | $51,760 | $24.89 |
Education
The programs listed below are typically the education paths that can land you this kind of job.
A program that prepares individuals to perform specialized support functions related to agricultural business offices and operations and to operate agricultural office equipment, software, and information systems. Includes instruction in basic agricultural business principles, office management, equipment operation, standard software, and database management.
A program that prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. Includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service.
A program that prepares individuals to apply computer programming, troubleshooting, and information technology skills to the installation, maintenance, and upgrade of standard, customized, or proprietary medical software and associated hardware. Includes instruction in computer programming, systems analysis, networking, telecommunications, medical records and informatics software applications, information technology, systems administration, computer security, and applicable regulations and certifications or licenses.
-
$57,650 per yearNational average salaryModerateJob growth rate
-
Some college, no degreeTypical education requirement
-
Moderate-term on-the-job trainingTypical on-the-job training requirement
Educational Attainment
The following chart shows the highest education level completed by those working as computer user support specialists.
- Less than high school 1%
- High school graduate 10%
- College dropout 24%
- Associate’s degree 16%
- Bachelor’s degree 37%
- Master’s degree 10%
- Doctorate degree 1%
Similar Careers
-
Software Developers$120,990 per year Average salaryVery HighJob growth rate
-
Computer Network Support Specialists$71,350 per year Average salaryModerateJob growth rate
-
Network and Computer Systems Administrators$91,250 per year Average salaryModerateJob growth rate
-
Computer Systems Analysts$102,210 per year Average salaryModerateJob growth rate