Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Salary by State

State Name	Employment	Annual Salary	Hourly Salary
Alabama	32,620	$34,620	$16.65
Alaska	2,300	$42,380	$20.38
Arizona	114,320	$38,100	$18.32
Arkansas	18,680	$35,210	$16.93
California	202,230	$44,390	$21.34
Colorado	45,520	$40,710	$19.57
Connecticut	30,090	$43,600	$20.96
Delaware	7,030	$42,400	$20.38
District of Columbia	5,630	$48,590	$23.36
Florida	251,640	$36,230	$17.42
Georgia	105,530	$36,070	$17.34
Hawaii	7,340	$40,890	$19.66
Idaho	21,620	$33,960	$16.33
Illinois	112,170	$41,070	$19.75
Indiana	51,840	$38,780	$18.65
Iowa	29,090	$40,190	$19.32
Kansas	32,610	$35,530	$17.08
Kentucky	36,020	$35,270	$16.96
Louisiana	24,190	$33,310	$16.02
Maine	10,390	$38,410	$18.47
Maryland	45,860	$40,480	$19.46
Massachusetts	59,160	$46,330	$22.28
Michigan	79,800	$38,420	$18.47
Minnesota	49,920	$43,600	$20.96
Mississippi	18,980	$31,440	$15.11
Missouri	45,260	$37,770	$18.16
Montana	4,750	$35,620	$17.13
Nebraska	17,150	$36,750	$17.67
Nevada	30,140	$37,330	$17.95
New Hampshire	11,900	$42,900	$20.63
New Jersey	67,610	$43,170	$20.76
New Mexico	17,080	$34,390	$16.53
New York	140,820	$45,410	$21.83
North Carolina	85,770	$36,850	$17.72
North Dakota	5,650	$41,440	$19.92
Ohio	115,180	$39,170	$18.83
Oklahoma	29,990	$33,780	$16.24
Oregon	26,890	$39,850	$19.16
Pennsylvania	107,590	$39,400	$18.94
Rhode Island	9,970	$42,170	$20.27
South Carolina	56,090	$35,000	$16.83
South Dakota	8,280	$35,030	$16.84
Tennessee	68,340	$35,310	$16.97
Texas	291,260	$36,970	$17.77
Utah	55,070	$37,670	$18.11
Vermont	3,930	$41,920	$20.15
Virginia	67,180	$37,640	$18.10
Washington	53,020	$43,930	$21.12
West Virginia	10,890	$35,640	$17.14
Wisconsin	61,290	$40,370	$19.41
Wyoming	1,370	$36,300	$17.45

Education

The programs listed below are typically the education paths that can land you this kind of job.

A program that prepares individuals to perform frontline public relations duties for a business, organization, or answering service. Includes instruction in telephone answering techniques, responding to information requests, keeping caller and/or visitor records, placing business calls, operating telephone switchboards and/or other communications equipment, relaying incoming and interoffice calls, schedule maintenance, and public relations skills.

South Central College

North Mankato, MN

Certificate

The University of Montana

Missoula, MT

Certificate

Dickinson State University

Dickinson, ND

Certificate

A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.